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Welcome to TD Rewards Frequently Asked Questions


Select from the available categories to find answers to questions you have about TD Rewards – from Travel to Cards and more!

Top 10 Questions:



Q:
What do I do if I forget my password?

Category: Shop & Redeem

A: Go to the login page of TDRewards.com, select the Forgot Your Password link within the login box. Enter the email address you provided when you registered your TD Credit Card at the site and select Continue. A temporary password will then be sent to you at the email address you provided. Use it to log in at TDRewards.com and remember to change it so that you can create your own new personal password to use going forward.
Q:
Can I return a product?

Category: Shop & Redeem

A: If you receive a product and it is defective, notify us within 30 days of the delivery date by either 1) Cancelling your order in the "Order History" section on your "My Account" page or, 2) sending an email to support@tdrewards.com.

Any unopened/unused items can be returned with no questions asked within 30 days of the delivery date. Please note you are responsible for arranging the return and bearing the cost of the return delivery.

Opened/ Non-Defective items cannot be returned.

To initiate a return please email support@tdrewards.com. If it has been more than 30 days since you received the item and it is defective, please call the manufacturer first. The manufacturer may be able to use the product warranty in resolving the issue with the defect. After 30 days, returns will not be accepted on any items. Unfortunately, returns on the following items cannot be accepted at any time: Earrings, rings, watches, bracelets, headphones, razors/shavers, clothing, opened CD’s, DVD’s or games.

The following unopened items can be returned within seven days of receipt: Any electronic devices such as, but not limited to, the following: computers, monitors, printers, speakers (wireless speakers), sound systems, laptop computers, tablets, camcorders, digital cameras and portable DVD players.

A TD Rewards Customer Service Agent can be reached by dialing 1-888-315-0603 and selecting option "4" Monday to Friday from the hours of 9:00 am to 8:00 pm EST.
Q:
When will I receive my order?

Category: Shop & Redeem

A: Generally, you will receive your order within two weeks of the date the order was placed. If your order takes longer than two weeks to arrive, we will do our best to contact you through the email address and/or phone number you have provided.
Q:
What if there is a problem with my order or if my item is damaged?

Category: Shop & Redeem

A: If you receive a product and it is defective, notify us within 30 days of the delivery date by either 1) Cancelling your order in the "Order History" section on your "My Account" page or, 2) sending an email to support@tdrewards.com.

Any unopened/unused items can be returned with no questions asked within 30 days of the delivery date. Please note you are responsible for arranging the return and bearing the cost of the return delivery.

Opened/ Non-Defective items cannot be returned.

To initiate a return please email support@tdrewards.com. If it has been more than 30 days since you received the item and it is defective, please call the manufacturer first. The manufacturer may be able to use the product warranty in resolving the issue with the defect. After 30 days, returns will not be accepted on any items. Unfortunately, returns on the following items cannot be accepted at any time: Earrings, rings, watches, bracelets, headphones, razors/shavers, clothing, opened CD’s, DVD’s or games.

The following unopened items can be returned within seven days of receipt: Any electronic devices such as, but not limited to, the following: computers, monitors, printers, speakers (wireless speakers), sound systems, laptop computers, tablets, camcorders, digital cameras and portable DVD players.

A TD Rewards Customer Service Agent can be reached by dialing 1-888-315-0603 and selecting option "4" Monday to Friday from the hours of 9:00 am to 8:00 pm EST.
Q:
I ordered multiple items and only some of them have arrived. What should I do?

Category: Shop & Redeem

A: Merchandise is shipped to you directly from the manufacturer within two weeks of receipt of your order. Because different suppliers supply different merchandise, most merchandise from a single order of multiple items may not be shipped at the same time. The balance of your order will automatically follow unless you are notified otherwise. You can check the status of your order by going to Order History in the My Account section.
Q:
How do I activate Gift Cards?

Category: Gift Cards

A: Before you can start using your Gift Cards, you will need to activate them at TDRewards.com. If you are activating the Gift Card for yourself, you do not need the activation codes sent to you via email. Simply go to TDRewards.com and hit the Activate button. It will prompt you to log in. Click on Activate Gift Cards which will take you to the Gift Card section in your Account. Click Activate next to all Gift Cards. A message will pop up on your screen to confirm the Gift Card was activated successfully. If you have any questions, please send an email with your concern to support@tdrewards.com.
Q:
Does it cost anything to register my TD Credit Card at TDRewards.com?

Category: General

A: No. Registering your TD Credit Card at TDRewards.com is free!
Q:
Can I purchase items on the Shop & Redeem section of the TDRewards.com site if I don’t have a TD Credit Card?

Category: General

A: No, to take advantage of the items available on the Shop & Redeem section of the TDRewards.com site, you must have a TD Credit Card. For more information on TD Credit Cards and to apply, click here.
Q:
I am having trouble registering my TD Credit Card at TDRewards.com or logging in to the site. Who do I contact?

Category: General

A: If you are having any trouble registering your TD Credit Card at TDRewards.com or logging in to the site, please call 1-888-315-0603 and select option "4" and we would be happy to assist you.
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